A case will be given to you for critical analysis through answering the given question. A report of 2000 words (with introduction and conclusion)has to be written and maintaining the following criteria: (total mark is 20)
1- Content (15 marks): refers to the extent the key issues concerned, as depicted in the case, are identified; depth of analysis; usefulness of concepts, frameworks and principles in explaining the phenomena; and implications for quality managers.
2- Presentation(3 marks): is concerned with the systematic structure of the report, logical sequencing of ideas, appropriateness of referencing (Harvard system), and the physical layout of the paper
3- Originality (2marks) : is about the ability to generate own ideas from the case study and the synthesisation of established theories/concepts
1. Why did the organization start the improvement journey?
2. What framework did they adopt for this journey?
3. What were the key practices that enabled and constrained the BE journey?
4. What would have constrained the journey?
5. Was the journey successful? And If yes, what made the journey successful?
use of the following references:
1. Porter L. and Turner S., (2012) Assessing Business Excellence , 2nd edition, Elsevie Ltd, ISBN: 978-0750655170,
2. Hoyle D., (2009) ISO 9000 Quality Systems Handbook, 6th edition, Elsevier Ltd, ISBN: 978-1-85617-684-2, 2009
1. Kadolf S. J., Quality Assurance for Textiles and Apparel, Fairchild Pubns, 2nd revised edition, ISBN-10: 1563675544, ISBN-13: 978-1563675546, 2007.
2. Kinney W. R. Information Quality Assurance and Internal Control for Management Decision Making, McGraw-Hill Publishing Co., ISBN-13: 978-0071182874, 2000
3. Brassard M., the Memory Jogger Plus: Featuring the Seven Management and Planning Tools, GOAL/QPC Methuen, MA, 2002
4. DiBella, A., Learning Practices: Assessment and Action for Organizational Improvement, Prentice Hall, 2001
5. Feigenbaum, R., Total Quality Control, 1991
6. George, S, Total Quality Management: Strategies and Techniques Proven at Today’s Most Successful Companies, John Wiley & Son 1994
7. Gilmour, P.& Hunt, R., Total Quality Management, Longman.1995.
8. Hinkle, S.,M.,Take a quality ride : the realities of implementing a quality management system, 2006.
9. Imai,M Gemba Kaizen. Mc Graw Hill, 1997
10. Ishikawa K., Introduction to quality control. 1990.
11. Juran, J. Quality Control Handbook, 1974.
12. Juran,J. on Quality by Design, 1992.
13. Oakland, J., Total Organizational Excellence, achieving world class performance, Butterworth-Heinmann, Oxford, 1999
14. Pfannerstill, R., The progressive audit : a toolkit for improving your organizational quality culture. 2005
15. Summers S. D. C. Quality management : creating and sustaining organizational effectiveness. 2005
16. Taguchi, G., Introduction to Quality Engineering: Designing Quality into Products and Processes, Asian Productivity Organisation/American Supplier Inst. Inc/UNIPUB � Kraus International Publication, NY. 1986
17. Womack, J. P. et al, The Machine that Changed the World, Rawson, 1990