Hot Coffee at McDonald's

Read Case 6.2: Hot Coffee at McDonald’s,

Next, watch the video titled, “Woman Burned by McDonald’s Hot Coffee, Then the News Media | Retro Report | The New York Times” (12 min 17 s), located at

 

https://www.youtube.com/watch?v=pCkL9UlmCOE.

 

After reviewing the video and case study, choose two (2) of the five (5) discussion questions located at the end of the case. Formulate your response and post

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