Human Resource: Performance Management System

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You are a consultant hired to assist the human resources director of a local hospital. He has hired you to help him revamp the performance management system specifically for the nursing staff working in the obstetrical department.
The current process is to conduct an annual performance review using a traditional 12-item graphic rating scale (some with behavioral descriptions) that measures aspects of work such as attitude, quality of performance, productivity, attention to detail, job knowledge, reliability, and availability.
The form also provides room for comments by supervisors and employees. There have been numerous complaints about the process from both employees and supervisors that it seems like a waste of time, does not provide good feedback, and does not sufficiently assess their performance under the team approach they use when delivering babies.
The HR director is looking for your assistance on three items:
1. How would you proceed with the task of modifying the performance management process?
2. What two specific performance management strategies should be implemented that would yield the greatest improvements?
3. What might be some obstacles in implementing the approach and how will you overcome these problems?

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