JOE CHANEY CASE

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using the information & concepts from the text.

1) Explain how the 4 factors model of motivation

(Motivation-Performance-
Outcomes-

Satisfaction) applies to Joe’s situation. (See page 331- 333 & Table 6.1 &

6.2) Give specific examples from the case that support your conclusion.

2) Using the Performance Diagnosis Model (figure 6.7) on page 362

determine the cause

of Joe’s performance problems.

Assume that the answer to step # 1 in the model is YES…..Joe and his

boss both agree

that his performance needs to improve. Support your conclusions with

examples from

the case.

3) Based on your conclusions in question # 2,

Briefly explain how the nine steps and three strategies – reprimand, redirect,

reinforce (Table 6.5 341-342 could be used to reshape Joe’s behavior? Include

answers to the following in your explanation:

– What rewards might be most salient to Joe? Are they intrinsic or extrinsic or

some combination of the two?

– How could Joe’s work be redesigned so that he is more motivated?

4) Beyond Joe’s attitude and performance, are their other management

issues at this

architectural firm that need to be fixed? Briefly describe.

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