Quality Management

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The essay portion of Exam 2 is located in Doc Sharing in the Exam 2 folder, along with supporting documentation.
Porter and Parker (1993) identify 8 critical success factors for implementing TQM initiatives. Read the article, then discuss (2-3 pages, double spaced) how the book (in particular, Chapters 8-13) confirms these success factors. (Your only two resources should be the book and the article by Porter & Parker).

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