Service Encounter

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There is two questions one
1)you are the the director of a London-based general hospital.What are the effective tools you could adopt in order to increase the level of service quality exhibited by your buses? you need to justify your recommendation on theoretical and empirical gourds!
2)What people – management tools can be applied to enhance levels of service quality exhibited by low – budget flight assistants? you need to justify your recommendation on theoretical and empirical grounds!
choose of the questions above just one
you need to apply
1)servant leadership
2)service vision
3)customer treatment
4)employee empowerment
5)service training
6)service reward
7)service failure prevention
8)service failure recovery
9)service technology
10)service standards communication
Perceived service quality
Organisation outcomes
behavioral consequences
offensive effect
defensive effect
this the framework for the module as i will attach work shop materials on how to write the essay

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