Shangri-La Hotel Management Strategy

Order Details
Please write a 1500 words research paper which outlines the following factors:
1. Assess how employee training and development impacted Shangri-La Hotel strategy to “Delight Customers Each and Every Time.”
2. Evaluate whether or not Shangri-La Hotels’ heavy investment in employee development yields a profitable return to the company.
3. Evaluate Shangri-La Hotel at maintaining service quality in the expanded markets and suggest what it may have done differently in high-wage counties.
APA referencing style, 15 sources and adhere to the attached grading rubric.

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