Total Quality Management

Each question should be at least 250 words in length for each question. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.


Due, Tuesday, June 6, 2015


1.Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask?


2. Read Chapter 9 of the text and the article “Offshoring American Health Care: Higher Quality at Lower Costs?”How does the leadership style of Dr. Devi Shetty seem to fit any of the leadership theories that were developed in Chapter 9?  Provide examples from the article in which Dr. Devi Shetty exhibited one or more of the six key leadership competencies described in Chapter 9.


Navigator: Creates shared meaning and provides direction towards a vision, mission, goal or end-result. This competency may entail risk taking and requires constant evaluation of the operating environment to ensure progress in the appropriate direction is achieved.

  • Communicator: Effectively listens and articulates messages to provide shared meaning. This competency involves the creation of an environment that reduces barriers and fosters open, honest and honorable communication.
  • Mentor: Provides others with a role to guide their actions. This competency requires the development of personal relationships that help others develop trust, integrity, and ethical decision making.
  • Learner: Continuously develops personal knowledge, skills, and abilities through formal study, experience, reflection, and recreation.
  • Builder: Shapes processes and structures to allow for the achievement of goals and outcomes. This competency also entails assuming responsibility for ensuring necessary resources are available and the evaluation of processes to ensure effective resource use.
  • Motivator: Influences others to take action in a desirable manner. This competency also includes the evaluation of people’s actions to ensure they are performing consistently with the mission, goal, or end-result.

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